We pre­fer con­tact by ema­il. Moni­to­ring sys­tems for servers and the­ir sites as well as other servi­ces, e.g. e-mail, will let us know pro­ba­bly faster that some­thing is wrong. In this situ­ation, we will imme­dia­te­ly take action to mini­mi­ze the inter­rup­tion in access.

In our expe­rien­ce, most pro­blems ari­se for three reasons: due to direct user acti­vi­ty, inter­me­dia­te user acti­vi­ty, and server problems.

We offer users who are awa­re and care abo­ut sle­ep. Espe­cial­ly at night. Thanks to this, the­re is no need to offer 24/7 sup­port. During the day you can wri­te to us and usu­al­ly you will get an answer within a few dozen minutes.

And how can a user indi­rec­tly lead to pro­blems? For exam­ple, instal­ling the bac­kup plu­gin in Word­Press, which clogs the server in express mode. Ano­ther situ­ation: the user does not upda­te Word­Press plu­gins or uses poor plu­gins. In this way, the websi­te gets infec­ted and bloc­ked by secu­ri­ty mechanisms.

How do we pre­vent it? We moni­tor Word­Press instal­la­tions and enco­ura­ge users to look after the­ir sites.

Howe­ver, when it comes to server pro­blems, we are guided by the say­ing „don’t touch a run­ning sys­tem” - don’t touch a wor­king sys­tem. We plan servi­ce work on the server a week in advan­ce. We main­ta­in our infra­struc­tu­re in such a way that we always have a „Plan B” that will allow, for exam­ple, to direct traf­fic to ano­ther server, so that your site­’s acces­si­bi­li­ty does not suffer.

Our goal is to keep your websi­te ava­ila­ble abo­ve 99.95%. This means that we ope­ra­te so that down­ti­me is not lon­ger than abo­ut 21 minu­tes a month.

We focus on buil­ding rela­tion­ships, not the num­ber of clients. Thanks to this, we know eve­ry websi­te well, which is under our care and we can thus bet­ter respond to your needs.

Let’s talk! We focus on trans­pa­ren­cy and rela­tion­ships. We belie­ve that in eve­ry situ­ation you can find a win-win solution.

We attach gre­at impor­tan­ce to the secu­ri­ty of pages entru­sted to us. Our servers acti­ve­ly use mecha­ni­sms aga­inst viru­ses, mal­wa­re spam and crac­king attacks. We ana­ly­ze emer­ging thre­ats on an ongo­ing basis and coun­te­ract them.

We know the say­ing „never trust bac­kups of hosting”, so in addi­tion to per­for­ming them accor­ding to the 3-2-1 method (we sto­re bac­kups in three loca­tions, of which two are out­si­de the main server, and one is kept offli­ne), we veri­fy bac­kups to check that they are per­for­med effec­ti­ve­ly and allow you to resto­re your data.

We use tools that were cre­ated in the Euro­pe­an Union, we use servers loca­ted in its territory.

Zna­my powie­dze­nie „nigdy nie ufaj kopiom zapa­so­wym hostin­gu”, dla­te­go oprócz ich wyko­ny­wa­nia zgod­nie z meto­dą 3-2-1 (prze­cho­wu­je­my kopie zapa­so­we w trzech loka­cjach, z cze­go dwie są poza głów­nym ser­we­rem, a jed­na jest prze­cho­wy­wa­na dodat­ko­wo offli­ne) wery­fi­ku­je­my wyko­na­ne kopie zapa­so­we, aby spraw­dzić, czy są wyko­ny­wa­ne sku­tecz­nie i pozwa­la­ją na odtwo­rze­nie Two­ich danych.

Wyko­rzy­stu­je­my narzę­dzia, któ­re powsta­ły na tere­nie Unii Euro­pej­skiej, korzy­sta­my z ser­we­rów znaj­du­ją­cych się na jej terenie. 

Your servi­ces will work all the time. We have con­struc­ted our pro­ce­du­res in such a way that your busi­ness will not suf­fer in any way.

Is it possi­ble to agree on the indi­vi­du­al trans­fer time so as not to move the page during incre­ased inte­rest in the page?

We assess the sca­le of the infec­tion and the best sce­na­rios to neu­tra­li­ze it. We not only remo­ve the infec­tion, but also secu­re your site so that the infec­tion does not recur. This may requ­ire addi­tio­nal costs, it may only requ­ire cle­aning and upda­ting of all com­po­nents used on your site. You may also be requ­ired to pur­cha­se a licen­se for the ones you are using to upda­te the page.

If the cre­ator of your websi­te bought a the­me, which then modi­fied for your needs, often, unfor­tu­na­te­ly, it does not intro­du­ce a licen­se for paid items, which pre­vents upda­ting. We con­si­der such acti­vi­ties une­thi­cal and disho­nest. Howe­ver, when „milk has spil­led”, the­re are two options to deal with the situation.

Po pierw­sze może­my Ci pomóc kupić licen­cje na wtycz­ki i moty­wy, któ­re tego wyma­ga­ją lub prze­pi­sa­nie Two­jej stro­ny w taki spo­sób, aby wyko­rzy­sty­wa­ła jak naj­wię­cej dar­mo­wych ele­men­tów. Dzię­ki duże­mu doświad­cze­niu w pro­gra­mo­wa­niu, czę­sto zastę­pu­je­my płat­ne wtycz­ki wła­snym kodem, któ­re reali­zu­ją nie­zbęd­ne funkcje.

Dru­gie roz­wią­za­nie to zakup nie­zbęd­nych licen­cji. Bazu­jąc na naszych doświad­cze­niach, naj­czę­ściej twór­cy stron „zapo­mi­na­ją” wpro­wa­dzić licen­cji do wty­czek-kom­baj­nów, któ­re moc­no obcią­ża­ją stronę.

W takiej sytu­acji przy­glą­da­my się indy­wi­du­al­nie każ­dej stro­nie i suge­ru­je­my naj­lep­sze rozwiązanie.

We pro­vi­de each user with a dedi­ca­ted page whe­re he can see in real time what the ava­ila­bi­li­ty of his servi­ces looks like on a mon­th­ly basis.

We moni­tor our sites and all sites sepa­ra­te­ly. If some­thing hap­pens to some­thing, e.g. is una­va­ila­ble, or it starts char­ging much lon­ger, we will pro­ba­bly know it faster than you and react.

If you want to make any chan­ges to the site your­self, install a plug-in, or any­thing else, we enco­ura­ge you to first make a bac­kup befo­re star­ting work from the hosting panel. Thanks to this, when your leg is bro­ken, you will be able to resto­re your site to its pre­vio­us - wor­king - state.

Howe­ver, if you need help, just wri­te to us in chat.

The fol­lo­wing infor­ma­tion is inc­lu­ded in the mon­th­ly report:

• how many times you have achie­ved your goals
• report on visits and user beha­vior based on Google Analytics,
• graph of page loading speed,
• list of SEO impro­ve­ments you can make
• report on per­for­med bac­kups and the­ir verification.

We appro­ach each busi­ness indi­vi­du­al­ly, the­re­fo­re yours too. If some­thing cat­ches the eye, which is worth tal­king abo­ut and imple­ment the arran­ge­ments made, we will defi­ni­te­ly wri­te abo­ut it in the mon­th­ly report or ear­lier, when it is an urgent matter.

You can log in to all servi­ces, mana­ge them your­self. Trans­pa­ren­cy is cru­cial to us. The­se are your pages and we sup­port your business.

If they work, it means that the pro­blem may affect only your site and is not cau­ght by us or is cau­sed by your actions.

If this is some­thing that we do not cap­tu­re, go to the custo­mer panel and wri­te us in your own words what is going on. Also inc­lu­de scre­en­shots if necessary.